Accessibility Statement for Jump

Last updated: February 2026

This accessibility statement applies to Team Jump client programmes operated by Green Rewards Ltd trading as Team Jump.

Our mobile app accessibility statement can be found via the Accessibility Statement – Mobile page .

Overview

This website is run by Green Rewards Ltd trading as Team Jump. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

some older PDF documents are not fully accessible to screen reader software
some interactive elements rely on colour alone to convey information
certain complex data visualisations and leaderboards may be difficult to interpret using assistive technologies
some third-party embedded content may not fully meet accessibility standards

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Email: [email protected]
Responsible team: Product Team

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please contact us using the details above.

We’ll consider your request and get back to you within 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Green Rewards Ltd trading as Team Jump is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The weekly tracker form is missing a form label. 1.3.1 Info and Relationships (Level A). Planned fix: These components are being reviewed as part of ongoing platform enhancements, remediation expected April 2026.
The Contact Us page is missing a form label. 2.4.6 Headings and Labels (Level AA). Planned fix: These components are being reviewed as part of ongoing platform enhancements, remediation expected April 2026.
There are some very low contrast between text and background colors. 1.4.3 Contrast (Minimum) (Level AA). Planned fix: These components are being reviewed as part of ongoing platform enhancements, remediation expected March 2026.
The Leaderboard has a empty table header which contains no text. 1.3.1 Info and Relationships (Level A). Planned fix: These components are being reviewed as part of ongoing platform enhancements, remediation expected April 2026.
Some interactive components, such as leaderboards and progress visualisations, may not be fully operable using a keyboard alone. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard). Planned fix: These components are being reviewed as part of ongoing platform enhancements, remediation expected June 2026.
User-submitted images displayed via the Activity Feed do not include alt-text. WCAG 2.2 – 1.1.1 Non-text Content (Level A). Planned fix: These components are being reviewed as part of ongoing platform enhancements, remediation expected June 2026.

Disproportionate burden

Certain historical client-specific visualisations would require significant redevelopment to fully meet accessibility requirements. We have assessed the cost and resource implications and believe that addressing all historical instances immediately would be a disproportionate burden.

We will reassess this when major platform refactors or client programme renewals take place.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Some legacy client resources fall into this category.

Any new PDFs or downloadable documents we publish will meet accessibility standards.

Third-party content

Some third-party tools and integrations used within the platform (for example, embedded maps or external learning content) are outside of our direct control and may not fully meet accessibility requirements.

What we’re doing to improve accessibility

Accessibility is considered as part of ongoing platform development. We:

design new features to meet WCAG 2.2 AA where feasible
review accessibility issues as part of our bug reporting and prioritisation process
test key user journeys using assistive technologies

Preparation of this accessibility statement

This statement was prepared on 6 February 2026. It was last reviewed on 18 February 2026.

This website was last tested on 15 January 2026 against the WCAG 2.2 AA standard.

The test was carried out by the Team Jump product team using a combination of automated testing tools and manual checks against WCAG 2.2 AA success criteria.